CONTACT & SUPPORT DISCLAIMER
Customer satisfaction is our highest priority. To ensure a seamless experience and to resolve any service issues quickly, please review our support guidelines below before reaching out.
1. HOW TO CONTACT US
• For the fastest response, email ✉️ us on [email protected] or WhatsApp us directly on +254-727-274-173. Our WhatsApp and email systems are monitored 24/7 by our technical staff.
• For general inquiries, pre-sales questions, or business compliance matters, you can reach our administrative team via email at: [[email protected]].
2. SUPPORT TIMEFRAMES
• Order Issues: If an order is delayed, stuck, or requires a partial refund to your panel balance, please include the specific Order ID in your message. Most order issues are resolved automatically within 12 to 24 hours.
• General Inquiries: Email inquiries and general account assistance are typically processed within 24 to 48 business hours.
3. CHARGEBACK
• We request that all customers contact our support desk directly to resolve any service disruptions, order delays, or billing questions.